At 13 ph, your privacy is a priority. This page explains what personal information we collect, how we use it, and the choices you have as a player in the Philippines.
This Privacy Policy applies to all users of the 13 ph platform. If you have questions about how your data is handled, visit our FAQ page for quick answers.
When you register and use the 13 ph platform, we collect certain personal information to provide you with a safe and functional gaming experience. This includes your full name, date of birth, emailaddress, mobile number, and a government-issued ID for identity verification purposes. We also collect your billing address and preferred payment method to process deposits and withdrawals in Philippine pesos. Technical data such as your IP address, device type, browser version, and session activity logs are automatically recorded when you access the platform. This information helps us detect suspicious activity, prevent fraud, and ensure that our services remain secure for all Filipino players. We do not collect more data than is necessary to operate the platform and fulfil our legal obligations.
Your personal data is used primarily to create and manage your 13 ph account, process financial transactions, and verify your identity in compliance with Philippine regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Session and device data help us optimise the platform for mobile users across the Philippines and troubleshoot technical issues quickly. We may use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience. We do not use your personal information to make automated decisions that would significantly affect your account without human review.
13 ph does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We may share your data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and these partners are contractually bound to handle your data securely. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose your information, we will comply with that legal obligation. Any third-party provider we work with is required to maintain data protection standards consistent with this Privacy Policy. We will notify you of any material changes to how your data is shared, to the extent permitted by law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Financial transaction records are kept for a minimum of five years to comply with anti-money laundering requirements. If you close your account, we will securely delete or anonymise your personal data once the mandatory retention period has expired. You may request information about how long specific categories of your data are retained by visiting our FAQ page. We regularly review our data retention practices to ensure we are not holding information longer than necessary.
The 13 ph platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and play. We do not use third-party advertising cookies or behavioural tracking tools that share your browsing data with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. Our use of cookies is limited to what is strictly necessary for platform functionality and security.
As a user of the 13 ph platform based in the Philippines, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate. You may also request the deletion of your personal data, subject to our legal retention obligations and any ongoing regulatory requirements. If you believe your data has been handled incorrectly, you have the right to raise a concern through our support channels — the FAQ page is the best starting point. We will respond to all data-related requests within a reasonable timeframe and in accordance with applicable Philippine data privacy laws. We are committed to upholding your rights and making the process of managing your data as straightforward as possible.
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 13 ph platform is encrypted using secure protocols to prevent interception. Our internal systems are access-controlled, meaning only authorised personnel can view sensitive player information, and only when necessary to perform their duties. We conduct regular security reviews and update our practices in response to emerging threats. While no system can guarantee absolute security, we take every reasonable step to keep your data safe on our platform.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine laws. When we make significant changes, we will update the effective date at the top of this page and, where appropriate, notify you through your registered email address. Your continued use of the 13 ph platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how we protect your data. If you have any questions about this policy or your data rights, please visit our FAQ page.
Here is a quick summary of how 13 ph handles your data — built around trust and transparency for Filipino players.
We never sell or rent your personal information to third parties for any commercial purpose.
Access, correct, or request deletion of your data at any time in line with Philippine privacy law.
All data between your device and our platform is encrypted to keep your information secure.
We only use cookies essential for platform functionality — no advertising or behavioural trackers.
Our FAQ page covers the most common privacy and account questions from players across the Philippines. You can also register or log in to manage your account directly.